RETURNS & EXCHANGES
Changed your mind? Happens.
We get it. Sometimes the fit feels different. Sometimes the colour hits differently in your kitchen lighting. Sometimes you ordered during emotional chaos.
You can request a return or exchange within 14 days of receiving your order.
To start the process, email us at hello@revacollective.com.
The important part
Items must be:
• unworn
• unwashed
• hygienic
• with original tags attached
Basically: still in their original condition.
For hygiene reasons, we can’t accept returns on pieces that show signs of wear.
Refunds
If you’d like a refund, return shipping costs are customer-covered.
Once we receive and inspect your return, your refund will be processed back to your original payment method.
Please allow a few business days for your bank to catch up with reality.
Exchanges & Store Credit
We’re all for second chances and better fits.
If you choose an exchange or store credit instead of a refund, we’ll reimburse up to £5 of your return shipping cost.
Because finding your perfect fit should feel easy — not frustrating.
Faulty or Incorrect Items
If we made a mistake, that’s on us.
If your item arrives faulty, damaged or incorrect, email us at hello@revacollective.com within 7 days of receiving your order, including photos and your order number.
We’ll sort it out quickly.
Your Right to Cancel (UK Online Orders)
Under UK consumer law, customers purchasing online have the right to cancel their order within 14 days of receiving it.
After notifying us of cancellation, items must be returned within a further 14 days.
To request a cancellation or return, email:
hello@revacollective.com
Returns & Exchanges
Returned items must be:
• unworn
• unwashed
• hygienic
• in original condition
• with original tags attached
For hygiene reasons, we cannot accept returns showing signs of wear, damage, makeup staining, tanning products or washing.
Refund return shipping costs are customer-covered unless the item is faulty or incorrect.
If you choose an exchange or store credit instead of a refund, we’ll reimburse up to £5 of your return shipping cost.
Because finding your perfect fit should feel easier than a customer service battle.
Refunds
Once your return is received and inspected, approved refunds will be processed to your original payment method.
Refunds are typically processed within 14 days of receiving the returned item or proof of return.
Original shipping costs are non-refundable unless required under UK consumer law.
Faulty, Damaged or Incorrect Items
Under UK consumer law, customers are entitled to remedies if goods are faulty, not as described or not fit for purpose.
If your item arrives faulty, damaged or incorrect, contact us within 7 days of delivery at:
hello@revacollective.com
Please include:
• your order number
• photos of the issue
• a short description of the problem
If the issue is confirmed, we’ll provide a repair, replacement or refund in line with your legal rights.
Return shipping costs for faulty items are covered by us.
A small note on thoughtful shopping
Reva pieces are designed to be worn often, styled differently and loved for a long time.
We encourage mindful purchases over fast-fashion chaos, excessive ordering and waste-for-the-sake-of-it energy.
Thank you for shopping thoughtfully with us.
Need help?
Questions about sizing, fit or returns?
Email us at hello@revacollective.com
Real people. Real answers. No weird automated energy.